MAS stands for Maintenance And Support and is a collective name for all the services connected to Software Applications Maintenance on an OutSystems Development platform. This includes:
The Assessment is an essential part of the MAS Service we offer. It takes the past implementation and maintenance history, functional and technical scope, used processes, available maintenance team and the organization structure itself into account. The outcome of the Assessment will be given as the first service’s deliverable and an overview and status of the application.
We collect all information about all stakeholders and their positions, including the past interactions with the usage and MAS of the application in the scope of the service.
We mirror the position of the people involved against their personal contribution and communication channels used. In addition, we analyze the SLA (service-level agreement) in place or pretended.
The processes are evaluated against the functional and technical scope, documentation, implementation background, lessons learned, warranties management, Knowledge Databases, support model, incident history, escalation mechanics, formal report and logging.
The ‘technical’ investigates the architecture, coherence, quality and the scope of the OutSystems Application(s)and gives you a realistic impression of the work to be done. It gives you structure in the complexity of your software and shows possible issues.
Askblue is at the forefront of innovation providing specialized consulting services and in the field of information technology. Our mission is to support companies and organizations in digital transformation processes, as well as in defining their business structuring strategies. We seek to anticipate and solve the challenges of the future for our customers.
Application analysis of documentation and background
Remote accesses tests
Handover with functional and technical sessions
Formalization of service beginning with all stakeholders and end-users
Get information about improvements
Structure a MAS subscription license
Set up the MAS service